Privacy Policy

Last Updated: April 6, 2026

Introduction

Crease Solutions ("we," "our," or "us"), operated by Infinilux LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website creasesolutions.com, use our services, and interact with us via phone, email, or text message.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing or using Crease Solutions, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us:

• Contact Information: Name, phone number, email address, and location (provided through our chat widget or onboarding process)
• Communication Data: Messages, inquiries, and feedback you send us via chat, email, or phone
• SMS Consent: When you consent to receive text messages, we collect your phone number and consent preferences
• Service Information: Information about your needs, preferences, and interactions with our services (energy solutions, payments, protection, branding)

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information:

• Browser type and operating system
• IP address and general geographic location
• Pages visited and time spent on pages
• Referring website and links clicked
• Device type and mobile app interactions

1.3 Information from Third Parties

We may receive information about you from third-party service providers and integrated platforms (such as CRM systems, payment processors, and analytics tools) to improve our services and verify information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing AI-powered solutions, processing requests, and delivering services you request
• SMS Communication: Sending appointment reminders, service updates, and promotional offers (only with your consent)
• Customer Support: Responding to inquiries, resolving issues, and providing support
• Improvement: Understanding how you use our services and improving our offerings
• Legal Compliance: Fulfilling legal obligations and preventing fraud or illegal activities
• Marketing: Sending promotional communications (only with your consent and in compliance with all applicable laws)
• Analytics: Analyzing usage patterns and trends to improve website performance and user experience

3. SMS Text Message Terms & Compliance

3.1 What Messages You'll Receive

You may receive the following types of SMS messages:

• Appointment Reminders: Confirmations and reminders for scheduled appointments or service visits
• Service Updates: Updates about your services, account status, and service-related notifications
• Promotional Offers: Special offers, promotions, and product updates (only if you have opted in)
• Transactional Messages: Important account notifications required by law or for service delivery

3.2 Message Frequency

Message frequency varies depending on your service level and preferences. You may receive multiple messages per month for appointment reminders and service updates. Promotional messages are sent based on your opt-in preferences.

3.3 Standard Message Rates Apply

Message and data rates may apply. Message and data charges are assessed according to your wireless carrier's plan. Crease Solutions does not charge additional fees for sending or receiving SMS messages, but your wireless carrier's standard message and data rates will apply.

3.4 How to Opt Out

You can stop receiving SMS messages from Crease Solutions at any time by:

• Texting STOP to any message you receive from us. We will send a confirmation message and unsubscribe you immediately
• Calling us at 1-844-827-3273 to request removal
• Emailing us at eric@creasemail.com with your phone number and opt-out request

After you opt out, you will receive a confirmation SMS, and we will no longer send promotional or marketing messages. However, we may continue to send transactional and service-related messages (such as appointment reminders) if you have an active service with us.

3.5 Mobile Information Sharing Policy

3.6 TCPA Compliance

Crease Solutions complies with the Telephone Consumer Protection Act (TCPA). We:

• Maintain a Do Not Call list and honor opt-out requests
• Only contact you during reasonable hours (8 AM - 9 PM in your local time zone)
• Provide clear identification of Crease Solutions in every message
• Send only to phone numbers you have explicitly provided to us
• Never share your mobile information with third parties or affiliates for marketing or promotional purposes

4. Data Sharing & Disclosure

4.1 We Do Not Sell Your Data

Crease Solutions does not sell, rent, lease, or trade your personal information to third parties. We are committed to protecting your data and keeping it confidential.

4.2 When We May Share Information

We may disclose your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (payment processors, CRM platforms, analytics services). These providers are contractually bound to use your information only as necessary to provide services on our behalf
• Legal Requirements: When required by law, court order, or government request to prevent fraud, protect rights, or ensure legal compliance
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (you will be notified of any such change)
• Consent: When you explicitly consent to the sharing of your information for a specific purpose

5. Data Security

Crease Solutions implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy practices
• Monitoring and logging of data access

However, no security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk, and we encourage you to use strong passwords and exercise caution with sensitive information.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services and support
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

For SMS opt-outs and TCPA compliance, we retain records indefinitely to ensure we honor your preferences. For other information, we generally delete or anonymize data within 2-3 years of your last interaction, unless a longer retention period is required by law.

7. Your Rights & Choices

7.1 Access & Correction

You have the right to access, review, and request correction of your personal information. To do so, contact us at eric@creasemail.com or call 1-844-827-3273.

7.2 Deletion

You may request deletion of your personal information by contacting us. We will comply with your request unless we are legally required to retain your information or it is necessary for service delivery.

7.3 Marketing Communications

You can opt out of promotional emails and messages at any time by:

• Clicking the unsubscribe link in any promotional email
• Texting STOP to SMS messages
• Contacting us directly at eric@creasemail.com

7.4 Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, as there is no industry standard. We encourage you to contact us if you have questions about our tracking practices.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (pixel tags, web beacons) to:

• Remember your preferences and settings
• Understand how you use our website
• Improve user experience and website performance
• Measure the effectiveness of marketing campaigns

You can control cookie settings through your browser. Disabling cookies may limit certain website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Crease Solutions. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

Crease Solutions services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately at eric@creasemail.com.

11. California Privacy Rights

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect and how it is used
• Right to Delete: You can request deletion of personal information we have collected
• Right to Opt-Out: You can opt out of the sale or sharing of personal information (we do not sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at eric@creasemail.com or 1-844-827-3273. We will verify your identity before processing your request.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

13. Policy Updates

Crease Solutions reserves the right to modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy inquiries within 30 days.

15. Additional Resources

• Terms of Service
• Crease Solutions Home